Astrology Answers Customer
Support Center

Firstly thank you so much for taking the time to explore any of our subscription products/services or payment plans 🙂

In order to cancel your subscription products/services and stop recurring charges, just drop us an email through our Contact Form including Cancel: Subscription Name in your email.

Note: If you’re already late and you’ve been charged a monthly subscription fee, unfortunately, you won’t be eligible for a refund. If this happens, our client care specialists can schedule a cancellation for you before the next payment so that you could still enjoy the content you’ve paid for.

Important: The cancellation and refund policy is clearly stated on all sales and checkout pages. Therefore, please always read the information about refund/cancellation policy carefully before submitting a payment.

If you would like to cancel any of your subscriptions and stop recurring charges, just drop us an email through our Contact Form including Cancel: Subscription Name in your email.

Note: If you’re already late and you’ve been charged a monthly subscription fee, unfortunately, you won’t be eligible for a refund. If this happens, our client care specialists can schedule a cancellation for you before the next payment so that you could still enjoy the content you’ve paid for.

Important: The cancellation and refund policy is clearly stated on all sales and checkout pages. Therefore, please always read the information about refund/cancellation policy carefully before submitting a payment.

Let’s see what could be the reason 🙂

• If you purchased any of Astrology Answers subscription product/services, you’ll be automatically billed on a pre-agreed date (monthly). Please have in mind that we always display clear pricing policies on our sales and checkout pages.
• If you have purchased any of our products through a Payment Plan, you will be charged the same amount on the same day. Or apart from your main product, you have purchased some other products through an Upsell, you will be charged the main product amount as well as any other upsells on the same day.
• You can check out the details of your purchase on your Astrology Answers Members Area, by going to your Account Activity and Billing Section.

And lastly, in case you have other doubts or need more details – do not hesitate to contact us by one of our Contact Options (phone, live chat or email) and our client care specialists will be there for you. Please include in your form:

• Dates of the payments – Amounts charged
• Screenshot from a bank statement
• Email used while making Astrology Answers purchases

You found an Astrology Answers payment in your bank statement but you do not know what for? Let’s look it up: please search in your email inbox for an email from us. For every product purchased we send an email with detailed information and your invoice attached.

If it was your first purchase with us, we also sent you the login details. This email should answer your question.

If you are already a customer, once you go to your Astrology Answers Members Area you will be able to access your Account Activity and Billing Section at the top of the page under “My Account” tab and see when and what product was purchased.

If you don’t find any email from us, you cannot see in the billing section or you found it, but it is still not clear what you were charged for, please send us a message through the one of our Contact Options (phone, live chat or email) and our support team will help you straight away.

Thanks for taking the time to try out our products/services, we are sorry for this inconvenience!

In the case of receiving an incomplete physical product, or one with a defect, please get in contact with us by using one of our Contact Options (phone, live chat or email) . Describe the damage as specific as possible and include the photos.

Once we assess the damage, case by case, we will get back to you with our resolution and if necessary will reship the package right away!

We are sorry for this inconvenience! But don’t worry, there are always solutions!

Note: It takes 1-2 days for the shipper to prepare the parcel.

US and Canada orders are shipped via USPS. It usually takes additional 3-5 business days for the product/service to reach you after the parcel is prepared by the shipper.

International orders, on the other hand, normally arrive within 7-14 business days after the parcel is prepared by the shipper.

Please take into consideration that sometimes products being shipped overseas may be retained by the customs office for a while (all updates will show up on the online tracking number).

All of our US and Canadian shipments include tracking numbers. If the status is delivered but you did not receive it, please get in contact with the mailing company – this will help resolve the situation faster since you’ll be talking directly to the local company which is responsible for your package.

If you didn’t receive your order for more than 4 weeks already please contact our support through this Contact Form. It would be extremely helpful if you provide us with:

• The email you used to make the purchase?
• Order tracking number for your shipment?
• And the name of the product/service to be shipped

Thank you so much in advance! We’ll do everything necessary to make sure this situation is resolved!

Have you requested a refund and received a confirmation from one of our client care specialists that your refund has been processed? Great, you should see the refund in your account within 3-5 business days.

1. If you have purchased it through Credit Card and you have not received your refund post 7 working days please do contact our client care specialists through one of our Contact Options (phone, live chat or email) and they will investigate further to make sure you get the money as soon as possible.

2. If it is was done via PayPal please double check if:

The money is on your Pay Pal Account

• Or it is pending on your approval (Unclaimed). Paypal will send you an email asking you to claim the money. You will need to find the email and click on the link they provided for you. You will then need to accept the payment from us. 🙂
• Please do not hesitate to write us through one of our Contact Options (phone, live chat or email) if none of the above-mentioned steps help you and our support rockstars will be there for you.

If you have followed the steps mentioned in Cancel Subscription tab and you have been still charged after that, please do not hesitate to contact us through one of our Contact Options (phone, live chat or email), clearly mentioning the name of our agent that cancelled the subscription, the date you received confirmation of the cancellation and the name of the Subscription product/service you are willing to cancel and our client care specialists will help you straight away. 🙂

After five unsuccessful attempts (lack of funds, card related issues) to collect your pending payment (for your subscription or a product/service, that you enrolled through payment plan) your product/service will be automatically removed from your Astrology Answers account, which means that you will not be able to access it from your dashboard any longer.

We know how frustrating this can be! So let’s go over this together.

There are a number of reasons of why your payment with a credit card may not go through:

• There was an error in inputting your credit card information
• Credit limit is reached / Credit is insufficient in your account
• The card may already be expired or not activated for online purchases
• The credit card provider may have put restrictions on the card (which they sometimes do for online foreign transactions)
• To overcome any of these challenges please follow the following steps:
• Try using a different browser to make the purchase
• Double check the credit card information you enter in the checkout page to make 100% sure it’s correct. Pay extra attention to:
  • Credit card number
  • Expiration date
  • CVC number
• Check your credit balance / bank statement if you have enough money to make the transaction
• The above steps don’t work? Please contact your bank / credit card provider to verify if there are any issues with your card.
• If even your bank cannot help and you think there might be something wrong with our checkout – go to our Contact Form and explain your issue, our client care specialists will do their best to help you.

If you did not get a successful transaction message or any email from us with information about the product/service you have just purchased, it means:

• Either that the email address that you filled up in the payment form is misspelled. If that’s the case, contact us and we will help you get your logins and receipt.
• Or that the payment couldn’t be processed and did not go through so you have not been charged. This also means that you don’t have access to your product/service yet

In any case, whenever you’re not sure if the payment did go through, please check your bank statement. If you don’t see a recent transaction to Astrology Answers on your online banking statement – this means you were not charged.

If there was a payment issue, usually, a card is declined for one of two reasons:

1. There are insufficient funds in the account (Therefore, please make sure that you have enough credit on your account)
2. The credit card provider (bank) has put a restriction on your card (which they sometimes do for online or foreign transactions, for your protection). To avoid such situation, we recommend that you call your credit card company or bank and double check with them of why the transaction was declined before trying to purchase again

Alternatively, credit card transactions are sometimes declined because of other reasons, including:

• The wrong CVS is entered (the three numbers on the back of the card)
• The wrong address is entered (the zip code / postal code especially)
• The credit card is expired

In these cases, we advise that you make sure that the information you input when you try to purchase is the same as the information that is on file with your credit card.

If, after you’ve checked your internet connection, made sure that the information entered to the checkout is correct, and you got in contact with your credit card provider, you’re still not able to order from our website, the best way for you to contact us is through LiveChat   🙂

Our client care specialists will provide you with the live and caring support anywhere, anytime – just go to the Contact Form and click on the chat widget.

You’ve got charged more than expected for an Astrology Answers product/service purchase? Don’t worry, if it really is the case, we’ll do whatever is necessary to make sure you’re not harmed.

Here are several reasons why you may have got charged more than expected:

1. TAX

If your billing or shipping address is in the Canada, according to the Canadian legislation, you get charged the tax (it may different depending on the province). The TAX amount updates automatically on the checkout page and adds up to the total price depending on the chosen country and/or address.

2. Shipping Charge

If you order a physical package, the shipping cost is updated automatically based on your shipping address. Please always check the shipping price and the total price on the checkout page right after you input your address, so that you would avoid any surprises.

3. Differences Due To Currency Conversion Costs

All of our prices are displayed in USD. When placing an order, the currency conversion is automatic and you might notice another amount being withdrawn (in your own currency). Each bank practices its own exchange rates and sometimes its own commission. Do get in touch with your bank for this type of information.  

4. Limited Discounts

We always provide special discounted offers for a limited time only, for some of our product/services. If you save our special price link and wish to get back to it later, you might find out that the lowest price offer has expired. Please note that our sales and checkout pages will always display the price available for you at the moment of purchase (so do check it before submitting an order). 

We have two methods of payment for you to choose from:

1. Purchasing with Visa

2. Purchasing through Master Card

Either is fine with us! 🙂 We are just happy to see you get started on making a big impact on your life! *A round of applause ensues*.

Want to pay using a different payment method?

Unfortunately, there is no technical way to purchase Astrology Answers products through direct (interbank) transfers, in cash or any other different payment method that is not listed above, and so customer support won’t be able to help you.

On behalf of Astrology Answers and everyone here, we wish you a great week ahead and a blissful day every day!

You can find the list of all your purchases along with additional payment details, including your order date and amount anytime by going to “My Account” (on the right-hand side of your Astrology Answers members account) and clicking on the Account Activity and Billing Section (note: you’ll have to log in to see order details).

Important: Please make sure you log in to your account under the same email address you used to purchase Astrology Answers product/services.

Note: The Orders will show up with the same sequence as your payments are scheduled.

If you don’t find any of the purchases within the Billing Section:

Check your email, we always send you an automatic email with information, once a purchase goes through.

Check your bank statement to see if the order transaction you’re looking for really did go through (If not, you’ll have to repeat your purchase)

Double-check if you used the same email address to make the purchase as the one you’re using to log in to your account (If a different email address was used for a purchase, you’ll have an additional account created under that email)

Nothing helps? Contact us through our Contact Form and we’ll be more than happy to help you ;). Just make sure you add a screenshot from your bank statement regarding the particular transaction so that we could see transaction details and locate your order.

When you select your billing country in the checkout page, the taxes are automatically included once you select your country. We do have a disclaimer on our sales page that mentions that Canadian customers will be charged TAX, and the system automatically displays the tax amount once the proper province is selected. Tax varies from Canadian province to province.

You will see the amount adjusted on the checkout page before you complete your purchase, so you can see the extent of the tax.

Whenever you successfully purchase a product/service from us, you will receive in your email address connected to your account a confirmation of payment. If it is your very first purchase with us, an Astrology Answers account is created instantly and you also receive the login information in your inbox.

To see your payments, log in to your Astrology Answers account and follow these steps:

1. Click on “My Account” on the right menu

2. Select the Account Activity and Billing Section from the header then the new page will opened.

You can now see a list of your Payment History.

Recurring SUBSCRIPTION Payments

After your 1st subscription payment the automatic charges will take place every month on the same day as your initial subscription payment

Remaining PAYMENT PLAN Charges

1. 1st payment gets billed along with the initial purchase

2. 2nd charge goes through 30 days after the 1st payment

3. 3rd gets billed 30 days after the 2nd payment

We are sorry to see you go! But we respect your choice 🙂

If you are eligible for a refund, once you claim it and receive an acknowledgment from us, it should take between 3-5 business days for the money to reach your bank account.

Note: for the physical packages, we require that you first send the package back to us before we process your refund.

First of all, we want to thank you for taking the time to try our product/service. Here at Astrology Answers, we put our hearts into our products and services. It means a lot to us that you gave it a shot!

Requesting for a refund: If you want to get your money back within the initially mentioned 30 day money-back guarantee period, you can ask for a refund by contacting us via our Contact Form.  

Note: Please make sure to provide us with the email address you used to make the purchase, the name of the course and the amount you were charged for the product/service you now intend to get a refund and our Client Care Specialist will make sure you get the best possible resolution.

Additional information such as the payment date and the order number will be highly appreciated by our client specialists. 🙂

Important: Note, that if you’ve been charged a monthly subscription fee (e.g. $19), unfortunately, you won’t be eligible for a refund. If this happens, our client care specialist will schedule a cancellation for you before the next payment so that you are able to still enjoy the content you’ve paid for and not to be charged for the next payment.

Firstly thank you for taking your time to explore one of our subscription product/services. 🙂

If your monthly payment has already gone through, we won’t be able to refund it. Our Subscription product/services are not refundable.

To cancel / schedule a cancellation before the next payment so that you could still enjoy the content you’ve paid for and you would not be charged any further please contact our client care specialists.

Unfortunately, even if you write to our client care specialists, they won’t be able to refund the payment that already went through.

The product is not for you and you want to ship back the product? That’s fine!

If you’re still within the refund period, you’ll receive your money back (excluding the shipping fee).

Just follow the steps below:

1. Ship us back the product (find the address below)

Include a copy of your receipt or your name, phone number, and email address

Make sure that all products and any additional materials that came with the box are in the package

2. Once it’s shipped, request for a refund using our Contact Form

Indicate clearly which product/service you request a refund for 

Put down the shipment tracking number and shippers name within the text box

Note: We will be able to issue a refund only when we receive the product. So have in mind that you will receive a refund only after you receive a confirmation from us that your product has been received.

Here is the address to ship the package back.

The Fulfillment Lab
Attn: Astrology Answers

5136 West Clifton street
Tampa, FL 33634
United States

Important: Astrology Answers does not cover or refund shipping charges.